Ruby Fortune Casino Terms & Conditions

1. General terms and acceptance

These Terms & Conditions apply to the Ruby Fortune Casino website, related platforms and services made available through them. They form a legal agreement between you and the operator of the relevant service. If you do not agree with these terms, you must not access the website, create an account, deposit funds or use any associated gambling service.

The operator may update, replace or amend these terms when necessary. Changes may be made to reflect changes in law, regulatory expectations, technology, games, payment services or business practices. The latest version published on the website will apply from the stated effective date or, where no date is shown, from the time it is published. You should review this page regularly. Continuing to use the website after an update means that you accept the revised terms.

Additional terms may apply to individual games, payment methods, promotional offers, competitions, loyalty features or other services. Those additional terms will be made available before or during the relevant activity. If a specific rule conflicts with these general terms, the specific rule will apply to that activity to the extent of the conflict.

• You must use the website only for lawful purposes and in accordance with these terms.
• You must not use the website if online gambling is prohibited where you are located.
• You are responsible for checking whether you are legally permitted to access and use the service in your location.
• You must provide accurate, current and complete information whenever information is requested.
• You must not allow another person to use your account or use another person's account.
• You must follow the rules displayed for each game, promotion, payment method and other service.

The website is intended for adults who meet the applicable legal age and other eligibility requirements. Ruby Fortune Casino does not intend to invite participation by anyone who is under the legal gambling age. If you are under that age, you must leave the website and must not create an account, deposit funds or play.

You are responsible for having suitable equipment, software and internet access to use the website. You should also take reasonable steps to protect your device from unauthorised access, malicious software and other security risks.

2. Accounts, identity and security

Account registration

To access certain features, you may need to register a personal account. You may be asked to provide details such as your name, date of birth, residential location and other information needed to establish eligibility, process transactions or meet legal and compliance obligations. The information you provide must be truthful, complete and belong to you. You must update it promptly if it changes.

Only one account should be held by each player unless the operator has expressly approved another arrangement. Opening multiple accounts, creating accounts for another person or attempting to avoid an account restriction may result in accounts being suspended or closed. Where permitted by law, related balances, winnings, bonuses and transactions may be reviewed as part of that process.

Identity and compliance checks

Ruby Fortune Casino may carry out age, identity, location, payment, source-of-funds or other verification checks. You must provide requested documents within the period specified in the relevant request. Documents should be valid, readable and consistent with the information held on your account.

Until checks are completed, access to some features, deposits, withdrawals or winnings may be restricted where permitted by law. The operator may refuse, suspend or close an account where information cannot be verified, where legal or compliance concerns arise, where the account appears to be operated by someone else, or where the service is being used in breach of these terms.

Any action taken in relation to an account will be subject to applicable law and any rights you may have under that law. If further information is requested, you should respond through the support or contact process published on the website. Do not send passwords, security codes or other login credentials as part of an identity check.

Account security

You are responsible for keeping your username, password, device and other login details secure. Do not share your credentials or leave your account accessible to another person. Notify the operator promptly if you believe your account has been accessed without permission, your details have been compromised or a transaction is not recognised.

You must not use software, scripts, bots, automated tools, modified devices or other methods intended to interfere with the website, obtain an unfair advantage or bypass technical controls. You must not introduce malicious code, attempt unauthorised access, copy website content for improper purposes or disrupt the service.

3. Games, deposits, withdrawals and promotions

Game play and results

Games must be played according to the rules displayed for the relevant game. You should check the available rules, paytable, stake information and any other instructions before placing a wager. You are responsible for checking your selections and stake before confirming play.

Where a game result is determined by a random outcome or other designated gaming system, that result will ordinarily be treated as final, subject to investigation of technical errors, fraud, malfunction or other circumstances recognised by applicable law. Records held by the operator may be used to review game play, account activity and transactions.

If a game or transaction is interrupted by a technical failure, the operator may review the relevant records and take reasonable steps to correct the issue. A wager may be voided, adjusted or settled in accordance with the applicable game rules and legal requirements. You should not continue to place wagers if you believe the website, game or account is not operating normally.

Deposits and withdrawals

Deposits must be made using an approved payment method in your own name, unless another arrangement is expressly permitted. Payment providers may apply their own terms, processing requirements, security checks or charges. Ruby Fortune Casino may reject, reverse or review a transaction where it cannot be processed, appears unauthorised or raises security, fraud or compliance concerns.

You should use your account only for genuine personal play. It must not be used as a bank account, payment pass-through or means of transferring funds to another person. You must not deposit funds using a payment method that you are not authorised to use.

Withdrawals may be subject to account verification, payment checks, legal requirements and any applicable game or promotional conditions. The operator may return funds through the original payment method or another approved method where appropriate. The availability of a payment method may depend on your location, account status and other operational considerations.

You are responsible for checking transaction details before confirming a deposit or withdrawal. If you identify an error, contact the operator through the available support channel as soon as possible. Nothing in these terms removes rights or protections that cannot legally be excluded.

Bonuses and promotions

Promotions are optional and may be subject to separate promotional terms. Those terms may explain eligibility, registration requirements, qualifying deposits, game restrictions, wagering requirements, expiry, maximum permitted use and withdrawal conditions. You should read the full offer terms before accepting or using a promotion.

A promotion may be limited to one offer per person, household, device, payment method or other qualifying group. Unless the promotional terms state otherwise, offers cannot be transferred, exchanged for cash or combined with another offer. The operator may cancel or amend a promotion where required by law or where misuse, error, fraud or a technical issue affects the offer.

If promotional activity is used in a way that breaches its terms or these terms, the promotional benefit may be removed and related activity may be reviewed. Any decision will be made consistently with applicable law and the specific promotional conditions.

4. Responsible gambling, privacy and legal matters

Responsible gambling

Gambling should be an enjoyable form of entertainment, not a way to make money or solve financial problems. Only gamble with money you can afford to lose, set a budget before you play and avoid chasing losses. Take regular breaks and do not gamble when you are distressed, tired, affected by alcohol or otherwise unable to make clear decisions.

Tools and support options may be available to help you manage your play. These can include deposit or spending controls, time reminders, account breaks, self-exclusion and access restrictions. The features available to you may depend on the service and your location. You should read the relevant responsible gambling information before playing.

If you believe gambling is becoming difficult to control, stop playing and seek support from an appropriate gambling-help service in your area. You may also request account closure or a restriction through the available account or support process. Requests to close or restrict an account should be treated seriously and may affect your access to the service.

Privacy and communications

Personal information is handled in accordance with the applicable Privacy Policy and privacy laws. Information may be collected and used to provide the service, administer accounts, process payments, verify identity and age, prevent fraud, meet legal obligations, improve the website and communicate with you about your account.

You should read the Privacy Policy to understand how information is collected, used, stored and disclosed. You are responsible for ensuring that the contact and notification details held on your account remain current. You may receive service messages needed to operate your account. Marketing communications may be subject to applicable consent and unsubscribe requirements.

Suspension, closure and availability

You may stop using the website at any time and may request account closure through the available account or support process. Closing an account does not remove obligations that arose before closure, including obligations relating to transactions, verification, disputes or compliance reviews. Any remaining balance will be dealt with in accordance with applicable law and the relevant account process.

The operator may suspend, restrict or close access where necessary to protect players, the website, payment systems or legal and compliance requirements. The operator may also temporarily make a game, feature or part of the website unavailable for maintenance, security, technical or operational reasons.

To the extent permitted by law, the operator is not responsible for loss caused by events outside its reasonable control, interruptions to communications networks, problems with your device or internet connection, unauthorised access resulting from your failure to protect account details, or reliance on information that is no longer current. Nothing in these terms excludes or limits liability, consumer guarantees or other rights that cannot legally be excluded or limited.

Applicable law and questions

These terms are intended to operate subject to the laws and mandatory consumer protections that apply to you and to the relevant service. If any provision is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

Questions, complaints or requests about these terms should be submitted through the support or contact options published on the website. Please include enough information for the matter to be reviewed, but do not send payment passwords, authentication codes or other sensitive security credentials. You should keep a copy of these terms and any specific game or promotional conditions that apply to your activity.