Responsible Gaming

Gamble for entertainment

Before you play at Ruby Fortune Casino, take a moment to consider why you are gambling and how it fits within your personal budget. Online casino games involve risk, and there is no guaranteed outcome or strategy that can ensure a win. Every result is determined by the relevant game rules and chance. A previous win does not make another win more likely, and a losing streak does not mean that a win is due.

Only gamble with money you can afford to lose after your essential costs have been paid. Gambling funds should never come from rent, mortgage payments, household bills, food, education, medical expenses or money set aside for other important purposes. Do not borrow money, use credit intended for living expenses or sell personal possessions in order to continue gambling.

Helpful habits before and during play

• Decide how much time and money you are comfortable spending before you begin.
• Treat your gambling budget as an entertainment expense rather than an investment.
• Keep a record of deposits, withdrawals and time spent playing so you can understand your habits.
• Take regular breaks and avoid playing when you are tired, upset, stressed or affected by alcohol or other substances.
• Do not chase losses by increasing your stakes or playing for longer than planned.
• Remember that wins are not guaranteed and should not be used as a reason to extend your session.
• Avoid gambling as a way to manage financial pressure, loneliness, anxiety or other personal difficulties.

It can also help to discuss your plans with someone you trust. An honest conversation with a partner, family member or friend may make it easier to keep gambling within the limits you have chosen.

Set limits and manage your account

Personal limits are a practical way to stay in control. Depending on the options available through your account, you may be able to request or apply limits relating to deposits, losses, wagering, spending or session time. You may also be able to use reminders or activity statements to review how often and how much you play. Check the account controls available to you and choose limits that reflect your genuine budget.

Plan your limits carefully

1. Work out your available entertainment budget before depositing funds.
2. Set a limit that you can keep without affecting bills, savings or other commitments.
3. Choose a time limit for each session and stop when that time has ended.
4. Consider setting a loss limit so that a predetermined amount cannot be exceeded.
5. Review your activity regularly and adjust your approach if your spending or playing time changes.
6. Do not increase a limit while emotional, frustrated or trying to recover money that has already been lost.

Limits are most effective when they are established before you start playing. A limit is not a target to reach, and you do not need to use your full gambling budget. If you find yourself wanting to remove a limit, asking for an increase or finding ways around your own restrictions, treat this as a warning sign and consider taking a break.

If you need help understanding the safer gambling tools available through Ruby Fortune Casino, use the support or account options provided on the website. Any request to restrict or close an account may be subject to applicable account procedures and verification requirements. Do not create another account to avoid a restriction or break.

Recognise warning signs

Gambling can become harmful gradually. A problem is not defined only by the amount of money lost. It may also involve the time spent gambling, the effect on your relationships, your mood, your work or study, and your ability to meet everyday responsibilities. Recognising a concern early can make it easier to take action.

You may need to take a break if you

• Think about gambling frequently or feel restless when you cannot play.
• Gamble for longer than you intended or return soon after deciding to stop.
• Increase your stakes because smaller amounts no longer feel exciting.
• Try to win back money by continuing to gamble after a loss.
• Hide your gambling, deposits, losses or withdrawals from people close to you.
• Borrow money, use savings or miss payments because of gambling.
• Feel guilty, anxious, irritable or low after gambling.
• Lose interest in work, study, family, friends or other activities.
• Argue with people close to you about your gambling.
• Attempt to stop or reduce gambling but find that you cannot do so.

One or more of these signs is a reason to pause and review your gambling, not a reason to gamble more. Log out, take a break and consider using an account restriction or self-exclusion option. You can also speak with someone you trust or seek confidential advice from an appropriate gambling support service in Australia.

If gambling is causing serious financial, emotional or relationship problems, professional support may be helpful. A qualified counsellor or financial counsellor can help you understand your options. If you feel overwhelmed or believe you may be at immediate risk of harming yourself or someone else, stop gambling and seek urgent assistance through the appropriate emergency or crisis service in your area.

Taking a break or closing your account

A temporary break can be useful when you want time away from gambling, while self-exclusion is a stronger step where you want access to gambling to be restricted for a chosen period or until a further review. Account closure may also be appropriate if you no longer want to use the service. Consider which option best matches your needs and ask the available Ruby Fortune Casino support team or account service for guidance.

Before requesting a restriction

• Choose a period that gives you enough time away from gambling to reassess your habits.
• Remove gambling applications or shortcuts from devices if they make it harder to maintain a break.
• Turn off promotional notifications where the relevant settings are available.
• Tell a trusted person about your decision and ask them to support you.
• Review your banking arrangements and consider whether additional spending safeguards are appropriate.
• Do not open a new account or use another person’s account during a break or self-exclusion period.

A restriction is only one part of a safer gambling plan. It may be helpful to combine it with support from family, friends, a counsellor or a specialist gambling service. If another person in your household may access your device or account, use strong passwords and keep account details private. Never allow another person to gamble using your account, and do not use another person’s account.

Age and account responsibility

Gambling is intended only for adults who are legally permitted to use the service. Do not gamble if you are under the applicable legal age. Parents and guardians should use device, payment and account controls to help prevent young people from accessing gambling services. Keep passwords, payment information and verification details secure, and contact the available website support channel if you believe your account has been accessed by someone else.

Ruby Fortune Casino encourages every player to make informed choices, use the available safer gambling tools and ask for help early if gambling no longer feels manageable. Your wellbeing is more important than continuing to play. If you are unsure whether your gambling is within safe limits, the safest option is to stop, review your activity and seek independent support.