Privacy Policy

Information we may collect

To provide an online casino account and related services, Ruby Fortune Casino may handle different types of information about players. The information collected will depend on how a player uses the website, the services requested and the checks that must be completed before or during an account relationship. Information may be collected directly from a player, automatically through the website or from service providers supporting account, payment, security and compliance functions.

Account and contact details

This may include a player’s name, date of birth, residential or contact information, login details, account preferences and communications with the support team. Information connected with responsible gaming choices, account restrictions or other service requests may also be recorded where relevant. Players should provide information that is accurate and keep their account details up to date. Incorrect or incomplete information can affect the ability to use account services or complete required checks.

Verification information

For identity, age, security and anti-fraud checks, the site may handle verification documents and information contained in those documents. This can include evidence of identity, age, address or payment ownership, together with information needed to assess whether an account is being used safely and appropriately. Verification information is handled for legitimate account and compliance purposes and may be reviewed using specialist verification or security providers.

Payment and transaction records

The site may record deposits, withdrawals, wagers, winnings, account balances and other transaction information. Payment service providers may process payment details on behalf of the site. Where possible, payment information is handled through the relevant provider rather than being unnecessarily retained by the casino. Transaction records may still be kept so that account activity can be checked, support requests can be answered, suspicious activity can be investigated and legal obligations can be met.

Technical, device and usage information

When a player visits or uses the website, technical information may be collected automatically. This can include an internet protocol address, browser type, operating system, device details, general location information, pages viewed, access times, referring pages and information about how the website is used. This data helps the site operate correctly, identify technical issues, improve performance, protect accounts and understand general website activity.

How information is used

Personal information is used only for purposes connected with providing, protecting and improving the online casino service, or for meeting applicable obligations. The main purposes may include the following:

• Creating, maintaining and administering a player account.
• Processing deposits, withdrawals, wagers, account balances and other transactions.
• Confirming identity and age, carrying out verification checks and preventing unauthorised account use.
• Detecting, investigating and preventing fraud, money laundering, collusion, abuse, cheating and other suspicious or prohibited activity.
• Providing customer support, responding to questions and resolving complaints or account issues.
• Communicating about account activity, service changes, security matters, transactions and other necessary operational information.
• Sending marketing communications where a player has provided consent or where another permitted basis applies.
• Managing responsible gaming requests, account limits, self-exclusion choices and other player protection measures.
• Maintaining, testing, securing and improving the website, account systems and related services.
• Meeting record-keeping, reporting, tax, dispute resolution and other legal or regulatory obligations that apply to the service.

The site may use information for more than one of these purposes at the same time. For example, transaction information may be needed to process a withdrawal, answer a support question, identify unusual activity and maintain records required by law. Access to information is limited according to the needs of the relevant task and the level of access required.

Marketing communications

Where marketing messages are sent, they may include information about services, features, promotions or other website updates. Players can withdraw consent to marketing at any time by contacting support@rubyfortunecasino.click. A player may also be able to use an unsubscribe option included in a marketing message. Withdrawing marketing consent does not affect necessary service communications, such as account, security, transaction or verification messages.

Cookies, sharing and security

Cookies and similar technologies

The website may use cookies and similar technologies to keep sessions working, remember selected preferences, support login and security functions, measure website performance and understand how pages are used. Some cookies may be placed by service providers that help deliver technical, analytics, payment or security functions. Cookies may store information on a player’s device and may be read when the player returns to the website.

Players can manage, block or delete cookies through their browser settings. If cookies are disabled, some website features may not work as intended, and account or security functions may be affected. Browser settings vary, so players should check the help information for their chosen browser. Cookie choices made in a browser may apply to that browser or device only.

When information may be shared

Personal information may be shared with carefully selected providers where this is needed to operate the service. These providers may support hosting, technology, identity verification, payment processing, fraud prevention, customer support, communications, analytics, security or responsible gaming functions. Providers are expected to handle information for the relevant service purpose and according to appropriate confidentiality and security requirements.

Information may also be disclosed where necessary to protect the website, players or other people, to investigate suspected fraud or unlawful activity, to respond to a valid legal request, or to meet an applicable obligation. Information may be shared with professional advisers or parties involved in resolving a dispute when reasonably required. The site does not sell personal information as a general business practice.

Protecting information

Reasonable administrative, technical and organisational measures are used to protect information against unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, secure account processes, monitoring, staff training and suitable safeguards used by service providers. No online system can be guaranteed to be completely secure. Players should use a strong, unique password, keep login information private and contact support promptly if they suspect unauthorised activity.

Retention and account closure

Personal information is kept for as long as it is reasonably needed for the purposes described in this Privacy Policy. The period can depend on the type of information, the reason it was collected, the ongoing account relationship, unresolved disputes, security needs and applicable record-keeping requirements.

Closing an account does not necessarily result in the immediate deletion of every record. Some account, identity, payment, transaction, security and communication records must be kept for a period required by law, even after an account is closed. Other information may be deleted, anonymised or securely disposed of when it is no longer needed, subject to applicable requirements and legitimate business or security purposes.

Where information is retained, access is restricted to appropriate purposes. A closed account may remain subject to checks relating to fraud, disputes, payment reversals, responsible gaming, legal requests or other matters that began before closure. Retention does not mean the information will be used for unrelated marketing.

Your privacy rights and requests

Subject to applicable requirements and reasonable verification, players may have rights concerning the personal information held about them. These rights can include asking for access to their information, requesting correction of information that is inaccurate or incomplete, asking for deletion of information that no longer needs to be kept and withdrawing consent to marketing.

How to make a request

Players can exercise their data rights by contacting support@rubyfortunecasino.click. The request should clearly describe what is being asked for, such as access, correction, deletion or withdrawal of marketing consent. To protect accounts and personal information, the site may need to verify the identity of the person making the request before providing information or changing records.

• Access: ask for confirmation about whether personal information is held and request a copy or explanation of relevant information.
• Correction: ask for inaccurate, outdated or incomplete account information to be corrected.
• Deletion: ask for personal information to be deleted where there is no continuing reason or legal requirement to keep it.
• Marketing consent: withdraw consent to promotional communications at any time. Necessary account and service messages may still be sent.
• Restriction or objection: raise concerns about certain processing where a restriction or objection is available under applicable requirements.

Some requests may be limited or refused where information must be retained, disclosure could affect fraud prevention or security, another person’s privacy could be affected, or a legal or operational reason applies. If a request cannot be completed in full, an explanation will be provided where appropriate. Players should contact support@rubyfortunecasino.click if they have questions about this Privacy Policy or how their information is handled.

Policy updates

This Privacy Policy may be updated when the website, services, information practices or applicable requirements change. The latest version published on the website will apply from the stated update date or, where no date is shown, from the time it is made available. Players should review this page occasionally to remain informed about how information is handled.